Usually during high-profile events or at certain times of the day, Uber will charge a “surge” rate due to the amount of requests during an unsually busy time. For one Chicago woman’s trip, her rates were nearly raised eight times the regular amount, and what should have been a $117 trip ended up costing her $925.
The woman was new to the app, and she didn’t realize her 100 mile trip home from a concert was under these surged rates. She told ABC-7, “I think it’s absolutely crazy and ridiculous. That’s like a house payment.”
She contacted Uber through the app, but she was not refunded payment until the news station contacted them directly. Uber called the situation a “perfect storm,” after the woman changed her destination after the car arrived, and even added a stop at O’Hare airport. An Uber spokesperson told ABC-7, “We have refunded the rider for the charges related to her ride including the additional 93 miles she added to the trip,” and added that the company encourages riders to “input all desired stops into the app upfront to receive a correct fare estimate.”